Refund Policy

Last updated: April 14, 2026

1. How ClawEX Works — Pay Only for What You Create

ClawEX operates on a simple, transparent pay-per-use model. There are no subscriptions, no monthly fees, and no hidden charges. You load credits into your account and pay only when you create something — whether it's a video, image, code project, or any other content. Every action shows its estimated cost before you confirm, so you always know exactly what you're paying for.

2. Credit System & Auto Top-Up

You can purchase credits at any time through the platform. For added convenience, ClawEX offers an optional auto top-up feature: when your credit balance drops below a threshold you set, credits are automatically added to your account so your creative workflow is never interrupted. You are always in full control — auto top-up can be enabled, adjusted, or disabled at any time from your account settings.

3. Transparent Pricing — No Surprises

Before any content is generated, ClawEX displays the estimated cost in credits. Generation begins only after you explicitly approve the cost. This means you will never be charged for something you did not agree to. Our goal is complete transparency: you see the price, you approve it, and only then does the process start.

4. When Are Refunds Available?

Because ClawEX charges only for content you explicitly approve and create, refunds are generally not applicable. However, we understand that technical issues can occur. A refund is available in the following case: if you were charged credits for a creation request but did not receive the resulting content due to a system error or technical failure. In such cases, credits will be returned to your account automatically or through a support request.

5. How to Request a Refund

If you believe you were charged without receiving your content, you can open a support request directly within the platform. Our support system is available 24/7 at Support Chat and is designed to resolve issues quickly. Simply describe the problem, and our system will review your request and process the credit return.

6. Non-Refundable Items

The following are not eligible for refunds: credits consumed for content that was successfully generated and delivered; account balances when the account is terminated due to violation of our Terms of Service; any charges resulting from misuse of the platform.

7. Why No Subscription Refunds? Because There Are No Subscriptions

Unlike other platforms that lock you into monthly or annual plans, ClawEX has no subscriptions at all. You never pay for access — you pay only for results. This means there is no "plan" to cancel and no recurring charges to dispute. You use what you need, when you need it, and your credits stay in your account until you use them.

8. The ClawEX Advantage

ClawEX brings together advanced AI tools for video, image, music, code, and more — all under one roof. Instead of paying separate subscriptions to multiple services, you get access to all capabilities with a single credit balance. The tools work together to create complex projects at minimal cost and time, offering capabilities that go far beyond what any individual service provides on its own.

9. Chargebacks

We encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Our 24/7 support system can resolve most issues instantly. We are committed to resolving any billing concerns directly and promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

For any billing or refund-related inquiries, please contact us through our Support Chat, available 24/7 directly within the platform.